Returns and refunds

Last updated: 15 November 2026

This policy applies to orders placed with BrollyPod (“we”, “us”). Contact: hello@brollypod.co.uk.

Orders

• Payment is taken in full when you place your order.
• Orders are usually delivered within 7 to 14 working days. Delivery times are estimates and are not guaranteed. If your order is delayed, we’ll let you know by email.
• To cancel before your order is dispatched, email us with your order number. We’ll refund the amount you paid to your original payment method.

After delivery

Where the law gives you a right to cancel, you may cancel within 14 days of receiving your order by emailing us. Items must then be returned within 14 days, unused, undamaged and in their original packaging, at your own cost. We may reduce your refund if an item has been used, damaged or is not returned complete. Refunds are made to your original payment method once we have received and checked the item.

Faulty or damaged items

If your item arrives faulty or damaged, please email us as soon as possible with your order number and photos so we can look into it. The following are not faults: normal wear and tear, accidental damage, misuse, damage caused by wind or storms, and damage from not following the care instructions.

Contact

For cancellations, returns or questions, email hello@brollypod.co.uk. Nothing in this policy affects your statutory rights.

Cancellation form

You may use this form to cancel, but you don’t have to.

To: BrollyPod, hello@brollypod.co.uk

I cancel my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Date: