Shipping policy

Last updated: 14 November 2026

This policy explains how we deliver orders placed at BrollyPod. The shop is run by 022 Digital DBA BrollyPod (“we”, “us”), [Business address], company number [Company number].

Where we deliver

We deliver to addresses in the United Kingdom.

Delivery cost

Delivery is free on every order, whatever the size.

Delivery time

Orders arrive in 7 to 14 business days from the day you place your order. Business days are Monday to Friday, not including UK bank holidays.

We’ll always try to deliver within this time. If something happens that is outside our control and your order will be late, we’ll email you to let you know. If we don’t deliver within the agreed time, you may have the right to cancel and get a full refund under the Consumer Rights Act 2015. In any case, if your order hasn’t arrived within 30 days of ordering, you can cancel it and we’ll refund you in full.

Order confirmation and tracking

You’ll receive an order confirmation email as soon as you place your order. When your order ships, we’ll email you a tracking link. You can also check progress on our track your order page using your order number and email address.

Prices and charges

The price you see at checkout is the total you pay, including delivery. You won’t be asked to pay anything extra when your parcel arrives.

If your parcel is missing or damaged

  • Not arrived: if 14 business days have passed, email us at hello@brollypod.co.uk with your order number and we’ll investigate with the carrier.
  • Marked as delivered but not received: check with neighbours and any safe place you nominated, then email us within 7 days and we’ll help.
  • Damaged on arrival: email us with your order number and a photo of the damage. We’ll arrange a replacement or refund.

The goods are your responsibility once they have been delivered to you or to someone you’ve named to receive them.

Wrong address

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away. We’ll do our best to update it, but we can’t change an order once it has shipped.

Contact

Questions about delivery? Email hello@brollypod.co.uk.