Returns and refund policy

Last updated: 14 November 2026

This policy explains your right to cancel an order and your rights if something is wrong with it. The shop is run by 022 Digital DBA BrollyPod (“we”, “us”), [Business address], company number [Company number]. Contact us at hello@brollypod.co.uk.

Nothing in this policy affects your statutory rights.

1. Changing your mind: your 14 day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days, without giving a reason.

When the 14 days start. The cancellation period ends 14 days after the day you, or someone you name, receive the goods. If your order arrives in more than one parcel, it ends 14 days after the day you receive the last one. You can also cancel at any time after you place your order and before it arrives.

How to cancel

Tell us clearly that you want to cancel before the 14 days end. You can:

  • email us at hello@brollypod.co.uk with your name, order number and the items you want to cancel, or
  • use the model cancellation form at the end of this policy (you don’t have to).

We’ll confirm we’ve received your cancellation by email and send you the returns address.

Sending it back

  • Return the goods within 14 days of the day you tell us you’re cancelling.
  • You pay the cost of returning the goods, unless they are faulty, damaged or not as described. We recommend a tracked service and keeping proof of postage.
  • Please pack the goods securely. You don’t need the original packaging, but it helps.

Your refund

  • We’ll refund the price you paid, including any standard delivery charge (delivery is currently free).
  • We’ll refund you within 14 days of the day we receive the goods back, or the day you give us proof that you’ve sent them, whichever is earlier.
  • If you cancel before the goods have been sent, we’ll refund you within 14 days of the day you tell us.
  • We refund to your original payment method. We won’t charge you a fee for the refund.

Handling and condition

You can handle the goods as you would in a shop, for example open it once to check it works and the size is right. If the goods have been used beyond that and their value has gone down as a result, we may reduce your refund to reflect the loss in value. Please let it dry fully before sending it back.

Buy 2, save 15%

If you bought two or more items with the Buy 2, save 15% discount and return only some of them, we’ll refund the discounted price you actually paid for the items you return.

2. Faulty goods: your rights under the Consumer Rights Act 2015

Your BrollyPod must be of satisfactory quality, fit for purpose and as described. If it isn’t, you have legal rights in addition to your right to cancel.

  • Within 30 days of delivery: you can reject a faulty item and get a full refund.
  • After 30 days: we’ll offer a repair or replacement first. If that doesn’t fix the problem, or isn’t possible, you can ask for a price reduction or a refund. A refund may be reduced to reflect the use you’ve had, except within the first six months.
  • Within six months of delivery: a fault is assumed to have been there when you got it, unless we can show otherwise.
  • After six months: you may need to show the fault was there at delivery.
  • You can make a claim for up to six years after delivery (five years from when you became aware of the issue in Scotland).

For faulty, damaged or incorrect items we pay the return costs. Email us at hello@brollypod.co.uk with your order number, a short description and a photo if you can, and we’ll arrange a prepaid return, a replacement or a refund.

Normal wear and tear, damage from misuse or accidents, and damage from use in very strong winds are not faults. This doesn’t limit your legal rights.

3. Exchanges

The quickest way to swap a size or colour is to return the item for a refund and place a new order. Email us if you need a hand.

4. Questions or complaints

Email us at hello@brollypod.co.uk. We’ll reply as soon as we can. If we can’t resolve a complaint, you may be able to get help from Citizens Advice (citizensadvice.org.uk, 0808 223 1133).

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: 022 Digital DBA BrollyPod, [Business address], hello@brollypod.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date: